TERMS AND CONDITIONS

Effective Date: 01 December, 2025

Company: Rimainda Technologies Private Limited

Registered Office: HD-311, WeWork – Prestige Atlanta, 7th Main, Koramangala 3rd Block, Bengaluru - 560 034

1. OVERVIEW

1.1. These Terms and Conditions (“Terms”) govern your access to and use of the Lenda platform, a service operated by Rimainda Technologies Private Limited (“Lenda”, “we”, “us”, or “our”). Please read these Terms carefully before using the service.

1.2. Lenda enables users to create, send, and manage payment reminders and related communications through messaging platforms such as WhatsApp, Telegram, WeChat, Line, as well as via our web and mobile applications (“Services”).

1.3. Lenda may introduce additional features such as the Lenda Score (i.e., a customer credibility rating or score), mobile applications, and expanded API integrations in the future. Such features will be governed by these Terms and any additional conditions published at the time of release of such additional features.

1.4. By accessing or using the Services, the user, which includes the Reminder Creator and the Reminder Recipient (“you” or “your” or “User”) agrees to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use our services.

1.5. In addition, when using particular services or features offered by Lenda, you may be subject to any guidelines or policies that may be posted from time to time and may be applicable to such services or features, including but not limited to the Privacy Policy . All such guidelines or policies are hereby incorporated by reference into these Terms.

1.6. For purposes of these Terms:

1.6.1. “Reminder Creator” refers to the User who creates and sends a reminder or payment request.

1.6.2. “Reminder Recipient” refers to the User who receives the reminder.

2. ELIGIBILITY AND AGE REQUIREMENT

2.1. You must be of minimum age of digital consent in your country, to use the Lenda Platform. If you are below the minimum age of digital consent in your country, a verifiable consent shall be obtained from a parent or legal guardian, as required under applicable law, before granting access to our Services.

2.2. You must not be prohibited from receiving any aspect of our Services under applicable laws.

2.3. We must not have previously disabled your account for violation of applicable laws or any of our policies.

2.4. Without prejudice to the right of suspension of Services as set out in these Terms, Lenda may restrict or terminate access if eligibility requirements are not met.

3. SERVICE DESCRIPTION

3.1. Lenda allows a Reminder Creator to create payment reminders that include recipient details such as name, contact number, amount, currency, due date, and frequency of reminders. The Reminder Recipient receives these reminders and may respond using available options such as confirming payment intent, requesting more time, or disputing the transaction.

3.2. Lenda facilitates communication between Reminder Creators and Reminder Recipients, but does not guarantee message or reminder delivery, payment completion, or resolution of disputes. Lenda does not mediate or verify any transaction between the parties. Notwithstanding the non-delivery of any reminder due to any issues with a third party service provider or messaging platforms, a reminder is deemed to have been sent once the same has been initiated by the Reminder Creator on Lenda’s platform and the Reminder Creator shall be charged for such reminders in accordance with Clause 6. Lenda only offers tools to aid in sending and receiving reminder related communications, but does not act as a lending platform, recovery agent, payment gateway, or payment aggregator.

4. USER RESPONSIBILITIES

4.1. Reminder Creators’ Responsibilities:

4.1.1. A Reminder Creator is responsible for the accuracy and legitimacy of the reminders it creates.

4.1.2. They must ensure that all reminders comply with applicable laws, including those relating to privacy, consumer protection, and any lending or financial communication regulations.

4.1.3. If a Reminder Creator applies interest, penalties, or late fees to a reminder, they are solely responsible for ensuring compliance with applicable usury or lending laws of their country or province.

4.1.4. A Reminder Creator must promptly acknowledge ‘payment received’ notifications sent by recipients through Lenda’s Services.

4.1.5. A Reminder Creator must also respond to dispute messages or additional time requests raised by recipients, as soon as possible.

4.1.6. If a dispute or an additional time request remains unacknowledged by the Reminder Creator after such number of subsequent reminders as set by the Reminder Creator on Lenda’s platform (subject to such minimum number of subsequent reminders designated by Lenda from time to time), the dispute or the additional time request shall be deemed rejected by the Reminder Creator.

4.2. Reminder Recipients’ Responsibilities:

4.2.1. A Reminder Recipient may dispute reminders if they believe they are incorrect, fraudulent, or spam.

4.2.2. Reminder Recipients can provide a reason for disputes (e.g., incorrect amount, already paid, invalid transaction, or spam).

4.2.3. Reminder Recipients can also request for additional time for making payments.

4.2.4. Lenda will notify the Reminder Creator of such disputes or additional time requests.

4.2.5. Once a Reminder Recipient acknowledges a reminder in relation to a transaction as valid, future reminders in relation to such transaction may not include the dispute option.

In case, at any time, the Reminder Recipient chooses to opt out of the Services by responding ‘STOP’ to a reminder, we shall cease sending reminders to the said Reminder Recipient till such time the Reminder Recipient chooses to receive such reminders once again.

5. AUTHORIZED USERS AND DELEGATED ACCESS

5.1. Delegation by Reminder Creators

Lenda allows Reminder Creators to authorize additional users (“Agents”) to act on their behalf. Agents may be granted different levels of access and privileges, including but not limited to:

5.1.1. Creating or managing reminders;

5.1.2. Confirming or recording payments;

5.1.3. Accepting or rejecting due date changes or disputes; and

5.1.4. Viewing or updating Reminder Recipient information.

5.2. Binding Actions

Any action taken by an Agent using delegated access is deemed to be an action of the relevant Reminder Creator. Lenda will treat such actions as valid, authorized, and binding on such relevant Reminder Creator.

5.3. Responsibilities of Reminder Creators

Reminder Creators are solely responsible for managing access permissions and ensuring that Agents act within the scope of their authorization. Lenda is not responsible for any loss, error, or dispute arising from actions performed by Agents under delegated access. Further, Reminder Creators shall, and shall cause the Agents to ensure that the access information or login credentials are maintained in a confidential manner, which shall not be shared with any unauthorized person.

5.4. Revocation of Access

Reminder Creators may revoke or modify an Agent’s access at any time through account settings. Changes in access rights take effect once updated in the system.

5.5. Audit and Accountability

All Agent activity may be logged for audit and security purposes. Reminder Creators are encouraged to review access logs periodically to ensure accuracy and compliance.

6. FEES AND BILLING

6.1. Lenda charges service fees (“Fees”) as set out below. For the purposes of these Terms:

6.1.1. “Successful Reminder” means a reminder in relation to a transaction, where the Reminder Creator receives a part of the amount or the complete amount due from the Reminder Recipient.

6.1.2. “Disputed Reminder” means a reminder in relation to a transaction, where the Reminder Recipient disputes either the complete reminder, or a part of a reminder (for e.g., only the amount due or due date).

6.2. Lenda shall not charge Fees solely if the amount due is completely written-off i.e., in case the Reminder Creator does not receive any part of the amount due in respect of a transaction for which a reminder was created, and such reminder is not a Disputed Reminder. In all other cases, including Disputed Reminders, the Reminder Creator shall be liable to pay Fees.

6.3. It is the responsibility of the Reminder Creator to ensure that only legitimate reminders are created.

6.4. Details of Fees are available in our Pricing Policy .

6.5. Lenda does not charge Fees for undisputed reminders until the Reminder Creator successfully collects full or partial payment.

6.6. Reminder Creators will be required to pay any sales or use tax, GST, value-added, or similar taxes or levies, whether domestic or foreign, other than taxes based on the income of Lenda. A Reminder Creator must make all payments of Fees without any setoffs, withholdings, or deduction of any kind, except to the extent required under Indian laws. Any late payments will be subject to a service charge as specified by us, on a case to case basis.

7. DATA OWNERSHIP, OBLIGATIONS AND RETENTION

7.1. User acknowledges that it is obtaining only a limited right to the Services and that no ownership rights are being conveyed to the User under this Agreement. User agrees that Lenda retains all right, title and interest in and to the Services, deliverables, and any and all related and underlying technology and documentation and any derivative works, modifications or improvements of any of the foregoing, including any Feedback provided by User (collectively, “Lenda Technology”). Except as expressly set forth in these Terms, no rights in any Lenda Technology are granted to Users.

7.2. A User, from time to time, may submit comments, questions, suggestions or other feedback relating to any Services (“Feedback”). Lenda may freely use such Feedback in connection with any of its products or services without the need to pay compensation for any use of such Feedback.

7.3. Users will retain all right, title and interest that they may have in and to their respective Data as submitted to, generated by, or accessed through the Services. Subject to these Terms, User grants Lenda a non-exclusive, worldwide, royalty-free license to use, copy, store, transmit, modify, create derivative works generated through the Data, solely to the extent necessary to provide the Services.

7.4. To operate our global Service, we must store and transfer data across our systems around the world, including outside of your country of residence or sometimes in the country of the Reminder Creator. The use of this global infrastructure is necessary and essential to provide our Services. This infrastructure may be owned or operated by third party service providers. For more information about how we transfer, store or process your information, please review our Privacy Policy.

7.5. Users electronically submit Data to Lenda. It is the User’s responsibility to decide which data to submit to Lenda. Unless otherwise required by the User, Data will be retained subject to Lenda’s data retention policies and confidentiality obligations. You specifically acknowledge that Lenda is not obligated to maintain a backup of any data and that Lenda may not be in a position to restore such data in case deleted at your request.

7.6. Reminder Creator shall ensure that use of Services and the Reminder Creator’s collection, usage, storage, transmission, and disclosure to Lenda of all Reminder Recipients’ Data and third party data are at all times in compliance with Lenda’s privacy policies and all applicable laws.

7.7. User is solely responsible for the accuracy, content and legality of all Data. User represents and warrants to Lenda that they have all necessary rights, consents and permissions to collect, use, store, transmit, disclose to Lenda all Data as contemplated in these Terms, and that no Content will violate or infringe: (i) any third party intellectual property, publicity, privacy or other rights; or (ii) any applicable laws.

7.8. As part of the provision of the Services, we process certain information and data related to a Reminder Recipient received from the Reminder Creator. Such data is collected and processed as determined by the Reminder Creator. Reminder Creator shall disclose to the Reminder Recipient that the Reminder Creator is collecting such Data from Reminder Recipient for specific purposes (including for Services set out herein) and that such Reminder Recipient’s Data will be shared with third parties (such as Lenda) for processing. Reminder Creators shall encourage Reminder Recipients to review their respective Reminder Creator’s privacy policy and to assess the privacy and security practices of the Reminder Creators.

7.9. Reminder Creators hereby confirm that in case they receive a notification from a Reminder Recipient withdrawing their consent from processing such Reminder Recipient Data, Reminder Creators shall be obligated to inform us immediately of such withdrawal. Upon such withdrawal, such Reminder Recipient’s Data shall be dealt in accordance with our policies and applicable laws.

7.10. To the extent that we receive any such Reminder Recipient’s Data, we shall make reasonable efforts, consistent with the terms of our Privacy Policy to maintain the confidentiality of such Reminder Recipient’s Data. We have no direct relationship with Reminder Recipients whose Data we process, except to the limited extent of notifying them as part of the Services. We will not review, share, distribute or reference any such Reminder Recipient’s Data except as required in order to provide Services to the Users or if required under applicable law, or under other circumstances set forth in our Privacy Policy.

7.11. For the purposes of these Terms the term “Data” shall means any data a User submits to Lenda or Lenda generates for such User in connection with the use of the Services.

8. PROHIBITED USES

8.1. You agree not to misuse Lenda’s services. In particular, you must not:

8.1.1. Create or send reminders for fraudulent, misleading, or non-existent transactions.

8.1.2. Send spam, or unauthorized messages through Lenda.

8.1.3. Use Lenda to harass, threaten, or defame any person or entity.

8.1.4. Attempt to interfere with, hack, or disrupt Services or its infrastructure.

8.1.5. Collect or share personal data about others without consent.

8.1.6. Circumvent or tamper with Lenda’s security or verification processes.

8.2. Lenda reserves the right to suspend or permanently terminate accounts engaged in such activity.

9. SERVICE AVAILABILITY

9.1. Lenda provides its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted access, message delivery, or data availability. Lenda may suspend or discontinue services temporarily or permanently without prior notice.

9.2. Lenda makes no warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, title, fitness for a particular purpose or non-infringement. Lenda does not warrant that use of Services will be uninterrupted or error-free, nor does Lenda warrant that it will review the Users’ data for accuracy or that it will preserve or maintain the Users’ data without loss.

9.3. Lenda is not responsible for any delays in Services, delivery failures, or any other loss or damage resulting from: (i) the transfer of data over public communications networks and facilities, including the internet; or (ii) any delay or delivery failure on the part of any other service provider, and User acknowledges that the service may be subject to limitations, delays and other problems inherent in the use of such communications facilities. Users acknowledges that Lenda cannot guarantee the absolute prevention of cyber-attacks such as hacking, spyware, and viruses. Accordingly, Lenda shall not be liable for any unauthorized disclosure, loss or destruction of Users’ Data arising from such risks.

10. INDEMNITIES

Users will indemnify, defend and hold harmless Lenda from and against any and all claims arising out of or in connection with any claim arising from or relating to any Users’ Data, or acts or omissions of Users that constitute a breach or alleged breach of these Terms or any service or product offered by Users in connection with or related to the Services.

11. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable Laws, Lenda and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or use.

12. TERMINATION OF SERVICE

Lenda reserves the right to terminate, suspend, or restrict your access to Services at any time, with or without notice if: (i) you violate these Terms or misuse the Service; (ii) there are repeated violations or reports of spam; and (iii) we determine that it is necessary to prevent harm or liability to other customers or third parties, or to preserve the security, stability, availability or integrity of the Services.

13. MODIFICATIONS TO TERMS

13.1. We may modify or update these Terms from time to time to reflect changes in our practices, technology, or applicable laws.

13.2. If we make material changes, we will provide notice (for example, by email or in-app message). Continued use of Lenda after such notice constitutes your acceptance of the updated Terms.

14. CONFIDENTIALITY

14.1. Lenda shall and the User shall maintain in strict confidence all non-public, proprietary, or confidential information disclosed by each other, including but not limited to Users’ Data, technical data, business processes, pricing, algorithms, system designs, other data, or information which by its nature or context should reasonably be understood to be confidential (“Confidential Information”). The receiving party shall not disclose, reproduce, or use such Confidential Information for any purpose other than the performance of its obligations or exercise of its rights under this Agreement.

14.2. The obligations set out in this clause shall not apply to information that: (i) becomes publicly available without breach of these Terms; (ii) is rightfully received from a third party without restriction; (iii) is independently developed by the receiving party without reference to the Confidential Information; or (iv) is required to be disclosed by applicable law, court order, or regulatory authority, provided that the receiving party gives timely notice to the disclosing party and cooperates in seeking an appropriate protective order.

14.3. These confidentiality obligations shall survive any termination of Services.

15. SEVERABILITY

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

17. ASSIGNMENT

Lenda may assign, transfer, subcontract, or otherwise delegate any of its rights or obligations under these Terms, in whole or in part, to any affiliate or third party without the User’s prior consent. The User shall not assign, transfer, or delegate any of its rights or obligations under this Agreement, without the prior written consent of Lenda. Any purported assignment or transfer in violation of this clause shall be null and void.