Terms and Conditions

Effective Date: November 1, 2025

Company: Rimainda Technologies Private Limited

Jurisdiction: Bangalore, India

Overview

Welcome to Lenda!

These Terms and Conditions (“Terms”) govern your access to and use of the Lenda platform, a service operated by Rimainda Technologies Private Limited (“we”, “us”, or “our”), headquartered in Bangalore, India. Please read these Terms carefully before using the service.

Lenda enables users to create, send, and manage payment reminders and related communications through messaging platforms such as WhatsApp, Telegram, WeChat, Line, as well as via our web and mobile applications. We may also provide developer APIs that allow third-party integrations with our services.

By accessing or using Lenda, you agree to comply with and be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our services.

Eligibility and Age Requirement

You must be at least 13 years old, or the minimum age of digital consent in your country, to use Lenda. If you are under 18, you confirm that you have obtained consent from a parent or legal guardian. Lenda may restrict access or terminate accounts if eligibility requirements are not met.

Service Description

Lenda allows a Reminder Creator to create payment reminders that include recipient details such as name, contact number, amount, currency, due date, and frequency of reminders. The Reminder Recipient receives these reminders and may respond using available options such as confirming payment intent, requesting more time, or disputing the transaction.

Lenda facilitates communication between Reminder Creators and Reminder Recipients but does not guarantee message delivery, payment completion, or resolution of disputes. Lenda does not mediate or verify any transaction between the parties.

User Responsibilities

Reminder Creator Responsibilities

Reminder Creators are responsible for the accuracy and legitimacy of the reminders they create.
They must ensure that all reminders comply with applicable laws, including those relating to privacy, consumer protection, and any lending or financial communication regulations.
If a Reminder Creator applies interest, penalties, or late fees to a reminder, they are solely responsible for ensuring compliance with applicable usury or lending laws of their country or province.
Reminder Creators must promptly acknowledge payment received notifications sent by recipients through Lenda.
Reminder Creators must also respond to dispute messages raised by recipients as soon as possible.
If a dispute remains unacknowledged by the Reminder Creator after a reasonable number of subsequent reminders (as defined by Lenda’s policy), the dispute will be deemed accepted by the Reminder Creator.

Reminder Recipient Responsibilities

Reminder Recipients may dispute reminders if they believe they are incorrect, fraudulent, or spam.
Recipients can provide a reason for disputes (e.g., incorrect amount, already paid, invalid transaction, or spam).
Lenda will notify the Reminder Creator of such disputes for resolution.
If a Reminder Recipient does not dispute a reminder within a reasonable time or chooses not to use the dispute option, it will be deemed that the recipient acknowledges the reminder as valid.
Once a recipient acknowledges a reminder as valid, future reminders for that transaction may not include the dispute option.

Authorized Users and Delegated Access

Delegation by Business Owners

Lenda allows business account holders (“Business Owners”) to authorize additional users (“Agents”) to act on their behalf. Agents may be granted different levels of access and privileges, including but not limited to:

Creating or managing reminders
Confirming or recording payments
Accepting or rejecting due date changes or disputes
Viewing or updating customer information

Binding Actions

Any action taken by an Agent using delegated access is deemed to be an action of the Business Owner. Lenda will treat such actions as valid, authorized, and binding on the Business Owner.

Responsibilities of Business Owners

The Business Owner is solely responsible for managing access permissions and ensuring that Agents act within the scope of their authorization. Lenda is not responsible for any loss, error, or dispute arising from actions performed by Agents under delegated access.

Revocation of Access

Business Owners may revoke or modify an Agent’s access at any time through account settings. Changes in access rights take effect once updated in the system.

Audit and Accountability

All Agent activity may be logged for audit and security purposes. Business Owners are encouraged to review access logs periodically to ensure accuracy and compliance.

Fees and Billing

Lenda charges service fees for both successful and disputed reminders.
It is the responsibility of the Reminder Creator to ensure that only legitimate reminders are created.
Details of applicable fees are available in our Pricing Policy on our official website.
Lenda does not charge fees for undisputed reminders until the Reminder Creator successfully collects full or partial payment.

Data Retention

Because reminders involve two parties, reminder data (including messages, due dates, and transaction records) cannot be deleted unilaterally by either the Reminder Creator or Recipient.

Lenda retains this data as part of maintaining service records, compliance, and dispute resolution integrity.

Prohibited Uses

You agree not to misuse Lenda’s services. In particular, you must not:
Create or send reminders for fraudulent, misleading, or non-existent transactions.
Send spam, or unauthorized messages through Lenda.
Use Lenda to harass, threaten, or defame any person or entity.
Attempt to interfere with, hack, or disrupt the Service or its infrastructure.
Collect or share personal data about others without consent.
Circumvent or tamper with Lenda’s security or verification processes.

Lenda reserves the right to suspend or permanently terminate accounts engaged in such activity.

Service Availability

Lenda provides its services on an “as-is” and “as-available” basis. We do not guarantee uninterrupted access, message delivery, or data availability. Lenda may suspend or discontinue services temporarily or permanently without prior notice.

Limitation of Liability

To the maximum extent permitted by law, Lenda and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or use. Your sole remedy for dissatisfaction with Lenda is to stop using the service.

Termination of Service

Lenda reserves the right to terminate, suspend, or restrict your access to the service at any time, with or without notice, if you violate these Terms or misuse the platform.

Repeated violations or reports of spam may result in permanent account suspension.

Modifications to Terms

We may modify or update these Terms from time to time to reflect changes in our practices, technology, or applicable laws.

If we make material changes, we will provide notice (for example, by email or in-app message). Continued use of Lenda after such notice constitutes your acceptance of the updated Terms.

Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

Future Features

Lenda may introduce additional features such as the Lenda Score, mobile applications, and expanded API integrations in the future. Such features will be governed by these Terms and any additional conditions published at the time of release.